Online Community Key Metrics

The following is a list of key metrics that organizations choose from to track the effectiveness of their communities:

    Unique Visitors
    New Member Registrations
    Page Views
    Retention / Attrition
    Member Loyalty
    Member Satisfaction
    Most Active Members
    Top Searches
    Message Posts
    Conversion
    Advertising Performance
    Influencer / Evangelist
    Identification
    Member Lifecycle
    First Time Contributors
    Content Rating
    Ratio: Unregistered to Registered Visitors
    Ratio: Page Views Per Post
    Reputation Changes
    Ratio: Posts Per Thread
    Content Tagging
    Comments per Blog Post
    Ratio: Searches Per Post
    Podcasts & Video (linked to / Uploaded)
    Member Blog Posts
    Size of Networks / Buddy lists
    Quality of content and exchange
    Tracking the brand through the “Community ecosystem
    Impact of the community on revenue
    Mobile interactions with the community

Source: Forum One Communication

Leave a Reply