APS Consulting Group » Building Communities

What are Communties?

admin — Sat, 12 Jul 2008 00:47:32 +0000

According to Webster, a community is “any group living in the same area or having interests, work, etc. in common.” Most communities, whether online or traditional, share a number of qualities and characteristics. For example, they’re held together by distinct operating norms, members are distinguished by their formal and informal roles, trust must be built to ensure quality interactions, and a shared sense of purpose serves as the glue that bonds the community together.

Social scientists have used versions of the concept of community of practice for a variety of analytical purposes, but the origin and primary use of the concept has been in learning theory. Studies of apprenticeship reveal a complex set of social relationships through which learning takes place mostly with journeymen and more advanced apprentices. The term community of practice was coined to refer to the community that acts as a living curriculum for the apprentice. Learning in a community of practice is not limited to novices. The practice of a community is dynamic and involves learning on the part of everyone.

Sources: Learning Circuits and Wenger

Communities of Interest, Practice, and Purpose

admin — Sat, 12 Jul 2008 01:52:05 +0000

Source: O’Driscoll

Why Building Communities?

admin — Sat, 12 Jul 2008 02:34:34 +0000

Why should you consider building communities into your business startegy?

Approximately 70 percent of what an employee needs to know to do his or her job successfully is learned outside of formal training, according to Peter Henschel’s article “Understanding and Winning the Never-Ending Search for Talent: The Manager’s Core Work in the New Economy.” Therefore, communities extend learning by creating a structure in which people can learn from informal interactions.
Tacit knowledge, which is informal knowledge about how things really get done, is extremely difficult to capture, codify, and deliver through discrete learning objects and traditional training programs. Communities are a way to elicit and share practical know-how that would otherwise remain untapped.
Creating and structuring opportunities for people to network, communicate, mentor, and learn from each other can help capture, formalize, and diffuse tacit knowledge. Communities become a boundaryless container for knowledge and relationships that can be used to increase individual effectiveness and a company’s overall competitive advantage.

For most learning professionals, the question isn’t whether building communities will deliver value to the organization, but rather what kind of community does it need and what steps does the company need to take to build one.

Source : Learning Circuit

Effective Communities

admin — Sun, 06 Jul 2008 19:07:29 +0000

A community’s effectiveness depends on the strength of its three core structural dimensions:

Domain: refers to its focal issues and the sense of members identity with the topic
Community: includes its member relationships and the nature of their interactions levels of trust, belonging, and reciprocity
Practice: consists of a repertoire of tools, methods, and skills as well as members learning and innovation activities

Source: Wenger

Communtiy Architect

admin — Wed, 13 Aug 2008 00:19:19 +0000

The role of the community architect and the moderator is instrumental. A community architect is responsible and would communicate the following with the community members on a regular basis:

Clarify the intent of the community
Support contributions from community members
Define and clarify the rules of engagment
Define and clarify key processes
Define and clarify the role of the moderator / facilitator
Define and clarify the role of the community members

The community architect would also:

Work with content experts and community to identify key learning needs and strategies
Work with community members to identify contributors
Evanagelize and support community participation
Seed community content, support aggregation of content for various topics
Engages and collaborate with learning experts outside of the advisory team
Collaborates with IT group to develop the next generation virtual community models, and web-based experiences for display and structure of the user-centric content

Benefits of Online Communities

admin — Tue, 12 Aug 2008 22:27:04 +0000

Online communities provide an environment for facilitating creation, access, reuse, and sharing of knowledge. In addition they offer the following benefits:

Users learn of others who are doing similar things and can share their experience to help one another
Users learn of “experts” who can help them in their endeavors
Users can share/collaborate to bring embryonic ideas to realization
Users can share “stories’ that help others learn from their experience (especially considering the Boomer defection over the next five years)
Those who are new are connected with those who are in the know and can coach and support new learning

Source: Learning Lab and Innovation

Informal Learning Practices and Processes

admin — Tue, 12 Aug 2008 23:00:29 +0000

The following are examples of some of the practices and processes for launching online communities:

Access to reference materials and best practices
Make it easy to contribute and share content
Discussing and having dialog with peers and other experts
Reviewing presentations by peers and other experts
Leadership led dialogues and discussions
Exposure to other departments and roles
Subscribing to and reading work related posts – inexpensive way of communication
Creating “lessons learned” after projects or other work is complete and reviewing learned experience of others
Using social networking tools to find and connect with people to communicate with and learn from
Access to frequently asked questions and answers of others
Coaching and mentoring by more experienced workers
Ask colleagues to help with problem solving
Working with and observing more experienced colleagues

Source: SRI Report

How to Plan and Launch a Learning Community

admin — Tue, 30 Sep 2008 21:35:56 +0000

There are a number of elements to consider when you are planning to launch a learning community. First things first: to ensure participation organize your learning community around some startegic initiative in your organization; and define clear roles and responsibilities for the community facilitator, users, and sponsor.

While designing an online collaborative experience, besides identifying the learning objectives of the course, selecting the contents, preparing the learning materials, setting up the communication system, it is important that the instructional designer devotes special attention to the creation of the learning community and to its social structure: this includes identifying the most effective strategies and techniques to be enacted in order to promote the collaboration among the actors, designing how to organize groups and sub-groups in the various phases of the activities, and defining the most appropriate modalities of interaction, etc.

I like the approach of the Learning Labs and Innovation. I suggest that you start with launching a prototype. Use an iterative design and development approach as a vehicle for communication and requirements definition/refinement. In this approach the participants provide input and ideas to the evolution of the design. This approach helps users to conceive of how a solution could work, particularly from a user interface point of view. Ultimately, as iterations conclude, incorporate the user feedback into the overall design. At this point a pilot may or may not be executed as a means of fine tuning the whole solution before launch. This method would be a perfect opportunity to test the more intangible aspects of the design such as usability, change readiness, barriers to adoption, implementation timing, methods, required support, and integration with other aspects of change.

Virtual Distance

admin — Tue, 12 Aug 2008 23:46:18 +0000

Virtual Distance is defined as the perceived distance between two or more individuals, groups, or organizations that is brought on by the use of electronic versus face-to-face communications. The greater the Virtual Distance among the members of a team, the more problems team members will experience. Among them: miscommunication, lack of clearly defined roles, and even personal and cultural conflicts. It does not matter whether team members are widely distributed or collocated; every team is potentially subject to the risks of Virtual Distance.

Organizations that have managed virtual distances well report:

Innovation behavior increase by 93%
Trust improves by 83%
Job satisfaction is better by 80%
Role and goal clarity rise by 62%
On-time, on-budget performance is better by 50%
Helping behaviors go up by almost 50%

Source: Uniting the Virtual Workforce

Online Community Key Metrics

admin — Wed, 13 Aug 2008 01:03:11 +0000

The following is a list of key metrics that organizations choose from to track the effectiveness of their communities:

Source: Forum One Communication