Knowledge capture is a significant project that requires not only retrieving the knowledge but also capturing the structure of that knowledge. To support organizations to create their knowledge capture strategy, it is important to have the following foundational agreements:

• Top Management Support
  Link between KC project and business objectives or challenges
  Understanding that the project has cultural dimensions; not just a new technology or a new segment of the Intranet
• Support of the IT Department
  Understand the IT environment (development/test/production sites, security arrangements, other policies, existing applications, etc)
  Standards for working together such as use of open source, building the system on an external server, or what applications to use, and access to the IT staff, etc.
  Rules of access for the consulting team and the internal staff
• Buy-in from Users and Stakeholders
  Educate them about knowledge capture process, preview the project, ask for their input and reactions, build an enagagement process among eventual system users