The next step after establishing the foundational agreements ( support of the top management, and the support of the IT department, and buy-in from the users and stakeholders ), it’s best to form a steering committee. This group would identify the knowledge needs to capture for minimizing the risks as more baby boomers retire. That would create a number of topic teams to refine the definition and initiate this whole process. Each team will have a moderator. Each topic team would:

• identify the topics to be captured
• identify the experts for each domain
• create a knowledge table to catalogue the captured knowledge and identify the priorities

Source: Jerry Talley and Laleh Shahidi