Knowledge Strategies

• Knowledge drives strategy and strategy drives knowledge management
• Have plan of action is important
• Remember one size does not fit all
• Don’t lock yourself in

Knowledge management strategy supports four levels of knowledge:

Know-what, Know-how, Know-why, Care-why

Knowledge Approaches 
The processes by which knowledge is transformed within and between forms usable by people. For example: the shared formation and communication of tacit knowledge between people; enhancing the flow of tacit knowledge, converting it to a more explicit form; sharing knowledge via documents and emails or through education and training; manage and search collections of explicit knowledge; reading documents from many sources, and creating new knowledge by combining existing tacit knowledge with the knowledge of others.

I think a great approach for building a KM systems is Rapid prototyping. This is an iterative approach, which allows the expert to verify the rules as they are built during the session.  This approach can open up communication through its demonstration of the KM system.  Due to the process of instant feedback and modification, it reduces the risk of failure.  It allows the knowledge developer to learn each time a change is incorporated in the prototype. This approach is highly interactive.

Knowledge Process

Identify, Map, Capture, Store, Share, Apply, Create

Knowledge Maps to Link Knowledge to Strategy
A knowledge map is a graphic representation of the scope and structure of knowledge

Why Knowledge Mapping?

• Shared perception of gaps in critical knowledge
• Focus on the important knowledge
• Manage important information
• Understand the cause and effect relationships behind behavior
• Identify critical actions to take
• Defining critical thinking and decisions for getting the job done
• needed information for making the decisions
• keeps all the players on the same page
• makes discussions more effective